Hi I’m Jeffrey. I am an helpdesk technician for a managed IT services company. I enjoy working in groups and leading teams. I have a passion for Christ and spreading the Gospel. I am a part-time staff member at my church an provide technical production support for our weekly services. I also help with community outreach events like Vacation Bible School (VBS). The Bible should be our guide and support structure for life. Contact me below and give my social accounts a look.
I can do all things through Christ who strengthens me.
Philippians 4:13 – New King James Version
Education
University of North Dakota – Grand Forks, Nd.
Transfer Student | August 2021– December 2022
Started B.S. in Electrical Engineering & Computer Science with Mathematics did not complete
Shorter University – Rome, Ga.
Dual Enrollment/First Year | January 2020 – May 2021
Work Experience
HOPE Church, ECC – Grand Forks, Nd.
Technology Specialists, Grand Forks, ND | April 2023– Present
I help lead our Technical Production department’s volunteers.
Networking Specialists, Inc. – Grand Forks, Nd.
Helpdesk Technician , Grand Forks, ND | December 2023– Present
We provide managed IT services and professional IT support to small to medium business in the area.
Worldwide Tech Services – Tewksbury, Ma.
Server Support Technician, Grand Forks, ND | January 2023– December 2023
I was one of many field technicians that are responsible for conducting on-site repair for Dell and Lenovo’s product stacks. We also service a few clients where we a ‘smart-hands’ dispatched by a central IT office to a branch office without normal IT presence.
University of North Dakota, UIT – Grand Forks, Nd.
User Support Tech Technician | August 2021– December 2022
I provided technical support to all members of the UND community with primary focus on chat and phone support. My job was to help ensure that students and facility are able use technology to enhance the learning process. This includes general tech support and troubleshooting of classroom AV equipment. I also managed a fleet of checkout laptops(~100 devices) for UND community members to use when their own devices were down for maintenance.
Roper Corporation, GE Appliances – Lafayette, Ga.
Cost of Quality Engineering CO-OP | May 2021 – August 2021
Cost of Quality Engineering is critical in determining the root cause of non-repairable field failures. I developed test procedures for electronic controls to be used in production, the field, and return unit failure analysis. These procedures are useful in determining where errors occur is all phases of the product life cycle. Procedures were developed and written to ISO 9001:2015 specifications.
Catoosa County Government – Ringgold, Ga.
Technology Specialist Intern | April 2020 – August 2020
While working for the county government I provided support for new computer deployments across all county departments, including: E911, Fire, Sheriff, District Attorney, and Board of Commissioners. I was responsible for supporting issues that would require on-site visits. I also drew up bids for the purchase of equipment to stream public meetings and community updates, along with other major purchases.
Catoosa County Public Schools – Ringgold, Ga.
Technology Specialist Intern | February 2017 – December 2019
I was responsible for repairing and maintaining the student HP Chromebook fleet (~4500 devices). This included everything from diagnosis, to ordering parts, to conducting repairs. My duties expanded to responding to end user submitted tickets and doing ‘house calls’ to classroom and offices. While I primarily provided support for ChromeOS and Windows machines, the school system also maintained a healthy macOS user base. I also assisted with structured cable and networking hardware installation.
Volunteer Experience
HOPE Church – Grand Forks, Nd.
Audio, Video, Lighting Technician | January 2022 – April 2023
Good Shepherd Lutheran Church – East Ridge, Tn.
Audio, Video, Lighting Technician & Team Leader | September 2014 – April 2022